Privacy Policy

This Privacy Policy ("Policy") is issued by anw88 ("we", "us", "our", or "the Platform") and applies to all users ("you", "the User", "the Player") who access or register on the anw88 website at anw88.cam and any associated mobile interfaces or services.

anw88 is committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy explains what personal data we collect, why we collect it, how we process it, who we may share it with, and what rights you hold in relation to that data.

By registering an account on anw88 or by continuing to use the Platform after this Policy is made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, identification number, location data, online identifiers, or factors specific to the physical, economic, or social identity of that person.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, or deletion.
• "Data Controller" means anw88, the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third party that processes personal data on behalf of anw88, subject to our instructions and contractual obligations.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their personal data for a stated purpose.
• "KYC" (Know Your Customer) means the regulatory identity and document verification process required to comply with Anti-Money Laundering (AML) obligations.
• "Cookies" means small text files placed on a User's device by a website to store preferences, session data, and behavioural analytics information.

anw88 collects the following categories of personal data in the course of providing its services to registered Players:

anw88 collects personal data through the following channels:

• Direct submission — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, or contact customer support.
• Automated technical collection — through server logs, cookies, and analytics tools that record your interaction with the Platform (see Clause 8 for cookie details).
• Payment service providers — payment processors such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank may share transaction confirmation data with us to reconcile your account balance.
• Identity verification services — third-party KYC and AML screening services may provide verification outcomes and fraud risk assessments based on the documents you submit.
• Publicly available sources — we may cross-reference public records or sanctions databases as part of our AML screening obligations.

anw88 processes your personal data for the following specific and legitimate purposes:

• Account registration and management — creating and maintaining your Player account, verifying your identity at registration, and administering your account settings.
• Regulatory compliance (KYC/AML) — fulfilling our obligations under international Anti-Money Laundering regulations, which require verification of identity and source of funds for all accounts that transact above threshold amounts.
• Payment processing — facilitating deposits and withdrawals through your chosen Malaysian payment methods (e-wallets, bank transfers, crypto), reconciling balances, and resolving transaction disputes.
• Game delivery and platform operation — delivering games, calculating results, awarding bonuses, processing wagers, and maintaining the overall integrity of the gaming environment.
• Customer support — responding to queries, resolving complaints, and maintaining support records for quality assurance.
• Fraud prevention and security — detecting and preventing fraudulent activity, unauthorised account access, money laundering, and bonus abuse.
• Responsible gambling monitoring — identifying patterns of play that may indicate problem gambling behaviour and facilitating voluntary responsible gambling tools at the Player's request.
• Marketing and promotions — sending you information about bonuses, promotions, and Platform updates where you have consented to receive such communications. You may opt out at any time.
• Analytics and platform improvement — using aggregated and anonymised usage data to understand how players interact with the Platform and to improve our user experience.

anw88 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Performance of a contract — processing is necessary to provide the services you have requested by registering an account and agreeing to our Terms & Conditions.
• Legal obligation — processing is required to comply with applicable AML, KYC, and gaming regulatory requirements under the laws of our licensing jurisdiction.
• Consent — where you have explicitly consented to a specific processing activity, such as receiving marketing communications.
• Legitimate interests — processing is necessary for the legitimate interests of anw88, including fraud prevention, platform security, responsible gambling monitoring, and business analytics, provided these interests are not overridden by your fundamental rights.

anw88 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own use. We share data only in the following limited and specific circumstances:

anw88 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session integrity, and gather anonymised analytics data. The following categories of cookies may be used:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session tokens, login state cookies, and security cookies. These cannot be disabled without affecting core Platform functionality.
• Performance & Analytics Cookies: Collect anonymised data on how Players interact with the Platform — pages visited, time on site, error messages encountered. This data informs Platform improvements.
• Functional Cookies: Remember your language preference, display settings, and other personalisation choices to enhance your experience on return visits.
• Marketing Cookies: Used to track whether you arrived at the Platform through a promotional link or affiliate channel, for internal campaign attribution purposes only. We do not use marketing cookies to serve you third-party advertising.

You may control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform, but may affect certain personalisation features. A cookie consent notice is presented upon your first visit to the Platform.

anw88 retains personal data for no longer than is necessary for the purpose for which it was collected, subject to the following general retention guidelines:

• Account and registration data: Retained for the lifetime of your active account plus a minimum of 5 years following account closure, as required by applicable AML regulations.
• KYC documentation: Retained for a minimum of 5 years from the date of the last account transaction, as mandated by international AML compliance standards.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping obligations.
• Customer support records: Retained for 3 years from the date of the interaction, to facilitate dispute resolution and quality assurance.
• Technical and analytics data: Aggregated and anonymised analytics data may be retained indefinitely. Individual session logs are typically retained for 12 months.
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to any overriding legal retention requirement.

Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

As a User of the anw88 Platform, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting us at [email protected]. We will respond to all valid requests within 30 calendar days.

anw88 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security controls include:

• Encryption in transit: All data transmitted between your device and the anw88 Platform is protected using TLS 1.2/1.3 with 256-bit encryption.
• Encryption at rest: Personal data and financial records stored on our servers are encrypted using AES-256 encryption.
• Access controls: Access to personal data within anw88 is restricted to authorised personnel who require it to perform their professional responsibilities. All internal access is logged and audited.
• Two-factor authentication (2FA): Available and recommended for all player accounts to protect against unauthorised login attempts.
• Regular penetration testing: Our infrastructure undergoes periodic independent security assessments to identify and remediate vulnerabilities.
• Incident response procedures: We maintain a documented security incident response plan. In the event of a breach affecting personal data, we will notify affected users in accordance with applicable data breach notification obligations.

While anw88 implements robust security measures, no digital platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their accounts and to enable two-factor authentication.

The anw88 Platform is strictly intended for persons who are 21 years of age or older. anw88 does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the account registration and KYC process. Any account that is found to belong to a person under the age of 21 will be immediately closed, all associated personal data will be deleted, and any deposited funds will be returned through the original payment method.

If you believe that a minor has registered an account on anw88 or that anw88 has inadvertently collected personal data from a person under 21, please contact us immediately at [email protected] so that we can take corrective action without delay.

anw88 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or technological developments. The most current version of this Policy will always be accessible at anw88.cam/privacy-policy.

Where changes to this Policy are material — meaning they significantly affect your rights or how your personal data is processed — anw88 will notify registered Players by email and/or via a prominent notice within the Platform dashboard at least 14 days before the changes take effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended Policy, you should discontinue use of the Platform and may request account closure by contacting support.

If you have any questions, concerns, or formal requests regarding this Privacy Policy or the processing of your personal data, please contact anw88 through any of the following channels:

• Email: [email protected] — for all data-related requests including access, rectification, deletion, and formal complaints. Please include your registered account username and clearly describe the nature of your request.
• Live Chat: Available 24 hours a day, 7 days a week via the chat interface within your account. Average first response under 2 minutes. Live chat is suitable for general privacy queries and to initiate formal requests which will then be handled by our data team via email.

anw88 will acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 calendar days. Complex requests may take longer, in which case we will communicate a revised timeline.

For information about your rights regarding responsible gambling, self-exclusion, and deposit limits, please visit our Responsible Gambling page. For a general overview of our platform, policies, and operations, please see our About Us page.